Notice of Email Event

Notice of Email Event

June 10, 2024 – Goodwill NYNJ (“GoodTemps”) provides notice of a data security event that potentially affects the data privacy of certain individuals who receive services from or provide services for GoodTemps.

What Happened?  On or around September 20, 2023, GoodTemps became aware of suspicious activity within its email environment. In response, GoodTemps promptly took steps to secure its systems and initiated an investigation into the nature and scope of the event. The investigation determined that an unauthorized actor gained access to one email account and certain information contained therein from September 19 to September 20, 2023. GoodTemps performed a comprehensive review of the impacted email account to determine whether personal information was potentially affected. Once complete, GoodTemps also worked to validate the results and locate missing address information. While GoodTemps does not have any evidence of misuse of any information in connection with this incident, in an abundance of caution, GoodTemps is providing notice of the event so the potentially affected individuals may take steps to better protect their personal information, should they feel it appropriate to do so.

What Information Was Involved?  The information potentially at risk varies by individual but may include the following related to certain individuals: name, address, date of birth, Social Security number, driver’s license number, passport number, other state identification number, and health information (including diagnosis/conditions, medications, and other treatment information).

What GoodTemps Is Doing.  The confidentiality, privacy, and security of personal information is among our highest priorities. Upon becoming aware of this event, we took prompt steps to secure our systems and initiate an investigation. We are implementing additional security measures to further strengthen our systems and are reviewing our policies and procedures to further protect against similar events moving forward.

For More Information.  Should individuals have questions regarding this incident, they may call the dedicated assistance line at 1-888-499-7175, which is available Monday through Friday, 9 a.m. to 9 p.m. Eastern Time. Individuals may also write to GoodTemps at 25 Elm Place, 3rd Floor, Brooklyn, New York 11201.

What Are General Steps One Can Take to Protect Personal Information?  GoodTemps encourages individuals to remain vigilant against incidents of identity theft and fraud by reviewing their account statements and explanation of benefits and monitoring their free credit reports to identify suspicious activity and detect errors.

Under U.S. law, a consumer is entitled to one free credit report annually from each of the three major credit reporting bureaus, Equifax, Experian, and TransUnion. To order a free credit report, visit www.annualcreditreport.com or call, toll-free, 1-877-322-8228. Consumers may also directly contact the three major credit reporting bureaus listed below to request a free copy of their credit report.

Consumers have the right to place an initial or extended “fraud alert” on a credit file at no cost. An initial fraud alert is a one-year alert that is placed on a consumer’s credit file. Upon seeing a fraud alert display on a consumer’s credit file, a business is required to take steps to verify the consumer’s identity before extending new credit. If consumers are the victim of identity theft, they are entitled to an extended fraud alert, which is a fraud alert lasting seven years. Should consumers wish to place a fraud alert, please contact any of the three major credit reporting bureaus listed below.

As an alternative to a fraud alert, consumers have the right to place a “credit freeze” on a credit report, which will prohibit a credit bureau from releasing information in the credit report without the consumer’s express authorization. The credit freeze is designed to prevent credit, loans, and services from being approved in a consumer’s name without consent. However, consumers should be aware that using a credit freeze to take control over who gets access to the personal and financial information in their credit report may delay, interfere with, or prohibit the timely approval of any subsequent request or application they make regarding a new loan, credit, mortgage, or any other account involving the extension of

credit. Pursuant to federal law, consumers cannot be charged to place or lift a credit freeze on their credit report. To request a credit freeze, individuals may need to provide some or all of the following information:

1. full name (including middle initial as well as jr., sr., ii, iii, etc.);
2. Social security number;
3. date of birth;
4. addresses for the prior two to five years;
5. proof of current address, such as a current utility bill or telephone bill;
6. a legible photocopy of a government-issued identification card (state driver’s license or id card, etc.); and
7. a copy of either the police report, investigative report, or complaint to a law enforcement agency concerning identity theft if they are a victim of identity theft.

Should consumers wish to place a credit freeze or fraud alert, please contact the three major credit reporting bureaus listed below:

Consumers may further educate themselves regarding identity theft, fraud alerts, credit freezes, and the steps they can take to protect your personal information by contacting the consumer reporting bureaus, the Federal Trade Commission, or their state Attorney General. The Federal Trade Commission may be reached at: 600 Pennsylvania Avenue NW, Washington, D.C. 20580; www.identitytheft.gov; 1-877-ID-THEFT (1-877-438-4338); and TTY: 1-866-653-4261. The Federal Trade Commission also encourages those who discover that their information has been misused to file a complaint with them. Consumers can obtain further information on how to file such a complaint by way of the contact information listed above. Consumers have the right to file a police report if they ever experience identity theft or fraud. Please note that in order to file a report with law enforcement for identity theft, consumers will likely need to provide some proof that they have been a victim. Instances of known or suspected identity theft should also be reported to law enforcement and the relevant state Attorney General. This notice has not been delayed by law enforcement.